Store Terms & Conditions

Return Guidelines

We will accept a return for any reason within 30 days of receipt. After that we can only accept returns on damaged or defective merchandise. Only items in re-sellable condition may be returned unless damaged or defective. Music and DVDs may ONLY be returned if they remained UNOPENED or if they are damaged or defective.


Please address the return to:


Bart Walker Band

P.O. Box 1068

Springfield, TN  37172


*Shipping cost & shipping sales tax incurred for returns are non-refundable and within the Customer’s responsibility.


Exchange Policy

Exchanges can be made by shipping the product back to the following address:


Bart Walker Band

P.O. Box 1068

Springfield, TN  37172


*Please attach a letter with your account info, Order #, and contact info. Once we receive product you will receive an email with the return information. Also please check the site or email us at for product availability before sending back your exchange.


Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported within 30 days of purchase or will no longer be accepted. Please send email to and send a photo of the damaged goods with a description of what is wrong. We will gladly replace goods.



For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact if the credit has not been received within 15 days of canceling. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.


Return Policy for Items Purchased at a Concert/Event

At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. You may email customer service at with details regarding your purchase for possible alternatives if your product is defective.



Orders usually take 1-3 business days to be processed and shipped. Orders shipped within the continental US should be received within 3-5 business days. International orders can take 7 days - 3 weeks to be delivered, so thank you for your patience.

  • USPS:First class 2-5 business days transitPriority Mail: 1-3 transit

  • FED EX:Ground: 4-7 business days

  • FedEx express saver: 3 Business days2 Day: 2 business days

  • Overnight: 1 business day


*Keep in mind that all orders have a 1-3 business day processing packing period before shipping transits apply.)


Q. What forms of payment do you accept?

A: We gladly accept Visa, MasterCard and American Express.


Q: Do you take orders over the phone?

A: No. We only accept orders via the website or at live shows.


Q: Can I exchange or return an item I ordered?

A: Yes. Unworn items and accessories can be returned or exchanged, however please attach a note in the package stating reason for return/exchange. See above for limitations.


Q: What is your contact info and address?

A: Email:
    Address:  Bart Walker Band

                      P.O. Box 1068

                      Springfield, TN 37172


Q: What if I accidentally list an incorrect address as my shipping address?

A: Please email immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number”


Q: My card was declined but I still was charged

A: The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.


Q: I have multiple transactions on my bank statement.

A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.


Q: What do I do if I am having trouble with my cart?

A: Try enabling cookies on your browser.

For Internet Explorer:

  • Click on Tools.

  • Go down to Internet Options.

  • In the Internet Options window click the Privacy tab.

  • Move the slider bar down to Medium, Low, or Accepts All Cookies.

  • Click the Apply button to save the settings.

  • Click OK to close the Internet Options window.

  • Exit the browser and begin a new transaction in a new window


For Firefox:

  • Click on Tools .

  • Go down to Options.

  • Click on the Privacy icon.

  • Click on the button next to Cookies, make sure "allow site to set cookies" is checked.

  • Click OK to save changes and close the Options window.

  • Exit the browser and begin a new transaction in a new window


*If you continue experiencing problems you might want to try using another computer or another browser type, or wait for 24 hours and try the transaction again.